Capital Vacations
Reviews and Complaints

User's recommendation: Beware of cheap vacation make sure you get everything in writing and receipts

User's recommendation: Stay away! Nothing they say is true.

User's recommendation: Don't buy! Run, don't walk!

User's recommendation: do not buy

User's recommendation: Dont buy! Run, don't walk!

User's recommendation: DON'T DO IT

User's recommendation: We purchased with ************ which was later bought out by Capital Vacations, who more than tripled our monthly mortgage payment, and our maintenance fees went from $305 to over $2,000. We were never contacted about this change in ownership and were basically forced to upgrade when we finally got to use our timeshare years later. We were told we did not have enough points to vacation anywhere with them. We are no longer able to afford this timeshare because we're now retired on a limited income and had to decide on paying for our medication or paying for a timeshare we can not use, so that was a no-brainer. Capital has been no help to us, ever. They only care about the money coming in, regardless of what their customers and family have to sacrifice in order to pay them. Review fromLinette L 1 star 09/26/2023 I am a paid-in-full timeshare owner with ************ Resort (GCR), located in *******, **. Capital Vacations (CV) now manages GCR and has contacted each of the legacy owners of GCR to switch over to CV, which means starting all over in purchasing a timeshare with higher maintenance fees. CV has refused to give me a copy of my deed unless I sign a new contract. When I checked in the week of July 2-9, 2023, the reservationist stated I needed to see the CV reps for "ownership updates." These "updates" were letting me know that maintenance fees were going to be increased and I needed to sign papers acknowledging it. I refused to sign anything with CV. The rep stated that was okay, that they were going to get their bonuses anyway and told me to sit there so that they can read the new terms and conditions to me and would sign for me. I was furious and walked out. Their bullying tactics ruined my vacation. On 9/25/23, I rec'd a **** maintenance fee statement dated 8/29/23 indicating that they are charging me a one-time "Special Assessment" (SA) fee of $760 for they are recuperating inflation costs from COVID. Apparently the ****** of ********** voted on this and of course, no copies of the minutes were given to me. When I contacted GCR about this statement, I was laughed at by their rep while given the ******'s" address information. After I got off the phone with CV's manager, I rec'd another call from a CV rep who wanted to book me a trip with them. I definitely declined. Thanks to CV's illegal tactics of applying unaffordable fees, I can no longer do vacation exchanges until these illegal fees are paid. It's not a deed owner's fault when property management fails to do their job. As deed owners, we have no say who runs the property. When you pay off a timeshare, you get charged with more fees not listed on the contract. This is how CV makes their money. Over the last 3 yrs., I have watched CV run GCR into the ground. GCR is sadly now unkept structurally and facially. Review fromElizabeth A 1 star 09/24/2023 My sister and I, longtime timeshare owners at Sea Mist Resort, attended an "owner's update" presentation on April 19th of this year. Our anticipation of potential benefits turned into disappointment and frustration after several hours of misleading information and high-pressure sales tactics from Capital Vacations representatives.The representatives, *********************** and ****, painted an enticing picture of worldwide resort access and cruise partnerships. However, our expressed preference for local travel was dismissed, and we were pushed to purchase with false assurances of cost reduction and extravagant travel perks. The pressure to make an immediate decision was escalated, utilizing fabricated time constraints, and wearing us down physically and mentally.During the contract signing, we were rushed through explanations, leaving us uninformed about critical loan terms and interest rates. The subsequent attempts to book vacations based on their promises have proven futile, and their guarantee of free cruises appears entirely fabricated.This experience has SHATTERED our previously satisfying timeshare arrangements, and we feel deeply taken advantage of. We demand the termination of our contract and a return to our original timeshare setup, which served us well for over THREE DECADES Review fromNichole C 1 star 09/22/2023 After my experiences with Capital Vacations, I find it necessary to share my concerns about the company's lack of honesty and willingness to help. My interactions with the representatives led me to believe that they prioritized their profits above their commitment to customer satisfaction. Promises made during our initial discussions were quickly cast aside, resulting in a vacation experience that was far from what was originally agreed upon. Attempts to resolve these issues were met with a surprising lack of responsiveness. The customer service was not only unhelpful but also left me feeling unheard and dismissed. Transparency, honesty, and sincerity are cornerstones of any successful business. Yet it seems that Capital Vacations has lost sight of these values. I urge potential customers to proceed with caution when considering this company for their vacation needs. Review fromChristian G 1 star 09/22/2023 Capital Vacations DEFRAUDED me. During the presentation, both the salesperson and a manager made specific representations (some in writing) regarding the benefits of becoming a timeshare owner with Capital Vacations. The director confirmed this information on a recorded call two days after I signed the contract. When I later attempted to book a vacation using these "benefits", I discovered that these benefits do not exist. I tried to resolve the issue with the Capital Vacations' customer service department, but after weeks of wait, emails with a supervisor first and then a manager, nothing came out of it. I am now filing complaints with the ************************ and Attorney General. I am also inititiaing legal actions to invalidate the contract. Review fromStephanie P 1 star 09/20/2023 My experience with Capital Vacations has been nothing short of disappointing and frustrating. As a loyal timeshare owner for over 20 years, I have only been able to utilize my timeshare maybe six times. That's two decades of underdelivered promises and wasted money. But it doesn't end there. Now, Capital Vacations has the audacity to demand a hefty fee just to give them back the timeshare. It's as if my loyalty and patience mean absolutely nothing to them. I've tried reaching out to ******************* multiple times, attempting to negotiate this fee, but my concerns have been completely ignored. Customers deserve better treatment and service! This is unacceptable. I urge everyone to think twice before getting involved with this company. They have shown a complete disregard for fair business practices and basic customer service decency. Review fromAllison H 1 star 09/19/2023 We have been a member of ************ Resorts for over 25 years & have never had any issues with ************ until now. The ***** of ********* AND Capital Vacations sent us a letter with a special assessment notice. Due to the following we have to pay $630 additional fees on top of our Maintenance Fee for 2023 and **** for a total of $1260. They gave us less than 42 days to pay the first $630. They say it is due to the following reasons....COVID kept them from raising there fees for three years, so now it is all due.Shortfall in the funding budget because of COVID.INFLATION Other owners are not paying their fees so we have to make up for it. We are extremally frustrated as we have ALWAYS paid our fees on time & know each year we have to pay it. Now they tack on additional funds with no time to prepare for it. We realize everyone is hurting, but everyone should have been notified sooner, especially with the fact they have know for 3 years there is a shortfall & some people aren't paying. We called the number on the *********** got a call center in the Philippians that provided no help & said they were not notified about it until last minute either. Would not let me talk to anyone above them, had no solutions etc. I looked up Capital Vacations reviews and came upon the BBB. I called the number on here and spoke to ***** who was very nice and as helpful as she could be. She said she would relay it to her supervisor and also sent me an email confirming it. But it doesn't change the fact they did this last minute to everyone. It sounds like poor management on their part and that we have to be the ones to pick it up. The letter also said that if we don't pay they will tack on more money and take us to court. This is all in the first notice with the letter from the *****. Seems a little rough as a first notice about the increase unless they already know they messed up. Can no longer recommend them. They say it is due to Capital Vacations. Review fromSteven E 1 star 09/19/2023 I cannot believe the deception from Capital Vacations! They failed to provide necessary information and documents during a sales presentation that would have affected my decision to buy this timeshare, which turned out to be useless. The salesmen pressured me to convert my existing timeshare into the Capital Vacations' points program by telling me if I didnt, my current timeshare maintenance fees would triple! Deceptive tactics and misinformation were used, and the total cost of the timeshare program was not disclosed. The necessary documents regarding truth in lending or the legal right to rescission were not provided. The contract included a workshop with a free weekend stay, but when I requested information about it, I was given outdated information, and told to wait for the email invitation, which was 3 months ago and still nothing. I ended up demanding the immediate termination of the contract, but Capital has yet to respond. Shocker! I hope any member of the general public reading this takes it as a warning and stays as far away from this company as possible. In summary, they stole my old timeshare, sold me a useless bag of goods and are now ignoring me. This is the *** experience you can expect from Capital Vacations Review fromBradon J 5 stars 09/18/2023 I am amazed by the reviews and claims against this company. I had a totally different experience with them. I purchased ******* points in May 2022 when I was in *******. I had the opinion of get my tickets and tell them no when I got there. The sales presentation was good and they showed how it worked. I have used my points to travel and had no issues booking at all. My sales rep told me to book with common sense. If I tried to book high demand time do it 6 months or more in advance. I bought a smaller point package than what they showed me to try it out but have since upgraded to ******* points and I couldnt be happier. There was no deception at all. They were very upfront about me applying for a credit card and I signed documents stating how much was charged to the card, what my payment was and what the interest rate was. I got copies of all documents I signed, which I am sure is standard practice since it was done with both purchases. The properties have been great and I have taken a couple great vacations so far and looking forward to many more. Review fromAndy P 1 star 09/18/2023 We have been unable to use our timeshare as we were promised we would be able to. It is unbelievably expensive and has forced me to work overtime just to afford the payments. Anytime we were able to take a vacation, they just hassled us nonstop to get us to buy more. This has turned out to be nothing but a financial burden. In reality, it is cheaper to vacation on your own instead of using the timeshare. This is a terrible idea for anyone who doesnt want to waste their money. All we want is to cancel our contract, but they refuse to help us. How are they allowed to hold us hostage like this? Its just wrong. Review fromKristi B 1 star 09/18/2023 I was at a festival In June this summer (2023) when I was approached by a Capital Vacations representative. She told me we could have a 4 day/3 night vacation in ************ for $299. That included a suite room with a kitchen at a resort right on the beach. She also told us we could have "premium" tickets to a "major" sporting event while we were down there. We unfortunately decided to cancel it. We were told as long as we cancelled it within 30 days of purchase we would get a full refund. We have called and called and tried emailing. No luck. We just keep getting the same story that we will be put on a "call log" and someone will call us back. For 3 months we have been dealing with this. The two times we did receive a call we could not answer but called back to the number we were told to only to get a message machine. We left messages and no word. Today we got a call from a gal who was inquiring if we needed help booking our trip. When we explained we have been trying to cancel it she offered to put us on the call log. We said we wanted to talk to a manager, supervisor, department lead, anyone else, we were told she couldn't do that. Then she advised us to just "answer the call" when they call back (like we don't work or don't have anything better to do with our lives than just sit around and wait for someone to call). After this phone call we were so upset I started looking online for any help I could find. I found this thread and agree with every single review. THIS IS A SCAM! DO NOT PURCHASE FROM CAPITAL VACATIONS!!! They are just hoping they can run you around enough you get fed up and let them keep your money!I did find this online so I hope it will help others. {Capital Vacations, LLC invites consumers with complaints to contact their customer service department directly ************}. We spoke with a wonderfully nice gal, *****, who was willing to help us and take our information to facilitate our refund. Review fromErin B 1 star 09/18/2023 Capital Vacation's is the worst vacation club to work with! If you want integrity, honestly, and a member benefit that actually cares to the member needs, Capitol IS NOT IT!Not only did their ************ Vacation suite have bed bugs, but they also did nothing for the inconvenience that derailed the rest of the trip that would follow with being in a room to find it infested. The time to wash everything you own, vacuum and clean the entire vehicle, the family we could not visit in fear they would get the bed bugs...They also duped my elder mother by telling her the deeded time share she owned was about to have a $7K maintenance fee when looking it up on their system. This said to be, "from the hurricane damage and being a deeded owner, those costs for repair come back to them." That also would need to be paid in full at once before she could use her weeks. So, to get out of that-they would buy her deed. But wait, he'll make it to where the loan to cover the difference of the property they just scammed - will not be more than $50/week as long as she banks 100K points every year.LIE-- she could only bank 100K points towards those fees but for only the first 2-years. Bc they were bonus points. After the membership tier falls off, so does this option. LIE-- the maintenance fee from her deeded property came shortly after she signed it away-- guess what there, no abnormal outstanding costs!The first year to bank points-not straight forward- so said agent - I'll bank those for you. Nope he didn't. Quits the company- telling us that it was done. But it wasn't. Then guess what-- now its past March and you can't bank. So, my mom's $50 is now $275 for the next 10 years... How did they take a paid off deed - which deceitfully delt, and then make that much margin on a vacation club that does nothing for their members. Here's the icing. The "Dream Vacation" that she got, decided to change the booking date without confirmations. Guess we choose Family Wedding or ****! Review fromGordon B 1 star 09/18/2023 This company will lie to you. They will say anything to get your signature. Then, they will take your money and run. They are impossible to get in touch with. This is most likely by design, as they are fully aware that their sales reps lie to people to get them to sign up. This company is absolutely disgusting. Look at all of the reviews that they aren't responding to. Capital doesn't care. Once they have your signature, all they will discuss with you is your next payment. They sell a product that does work, a service that serves ONLY THEM, and a program based on lies. This is the most popular scam in America right now. If you sign up expecting to be lied to, cheated, and robbed, then you won't be disappointed. Review fromJames A 1 star 09/15/2023 Capital Vacations offered us a $100 gift card to attend a meeting that was supposed to be SHORT. Capital went as far as telling us, our timeshare would become obsolete and less valuable if we did not upgrade, and our current timeshare would only become more expensive without the upgrade. Capital also made it a point to inform us that with upgrading we would be ELIGIBLE to cancel the contract with them whenever we wanted. What Capital couldnt stop reiterating was the cost savings, discounts, perks, and benefits associated with becoming members. But what benefits are there? Everything we were told was not true. Reservations are quite difficult to come by, so what is the point of buying these vacation packages if you cant use them? Review fromDaniel F 1 star 09/14/2023 1 / 1 I want to warn others about the sketchy dealings of Capital vacations! If you are invited to a free meeting, DECLINE/IGNORE! They are manipulative and dishonest and the meeting will last much longer than they tell you. The pressure will be intense and if God forbid, you agree to sign up the headaches will begin! Every time you attend meetings which they constantly hound you to do, they will tell you what you have is no good but if you upgrade to this level everything will be fixed and you can enjoy the timeshare as presented. Not true, just a ploy. You will not be staying in the luxury resorts they present either. We were put in a room that was desperately in need of renovations. Just please be aware of this company and timeshares. You will never win or get ahead. And once you sign they will not let you go! Do your research, nothing is FREE! And I promise you will pay for those gifts many times over! Review fromBrianna H 1 star 09/14/2023 We were at a festival and approached by an associate of capital vacations and was told we would be getting all kinds of vacations and extras with just 299$ payment. When we received the email with details nothing the guy said was included in that email. Also stated that wed have to pay even more out of pocket. I have emailed multiple times to get a refund and have not gotten a response back. Would really just like my 299$ refunded ASAP as it ended up being a huge scam. Load More C