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Contact Capital Vacations Customer Service

How to Reach a Person at Capital Vacations

Verified Contact Information

Toll-Free Number:

  • 1-844-777-2582
Call Now
Send Message

Customer Service:

  • 1-843-238-5000
  • 1-843-449-6500

Customer Service:

learnmore@capitalvacations.com
Resort Management

General Info:

info@capitalvacations.com

Media:

media@capitalvacations.com

Capital Vacations Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Capital Vacations Phone Number
1 (844) 777-2582
Average Hold Time
00:01:21
Average Calls duration
8 minutes
Most Popular Capital Vacations Email Address
info@capitalvacations.com
Capital Vacations Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How to Contact Capital Vacations?

Capital Vacations customer service phone number is 844-777-2582. Phone support is available Monday through Friday from 7 am to 5 pm PST. You can also get in touch with the company via its social media accounts such as Facebook, Instagram, and LinkedIn.
If you have business development inquiries, send your email to learnmore@capitalvacations.com.

Capital Vacations email address for business development inquiries and requests is learnmore@capitalvacations.com. Customers can also contact the company via phone by calling 844-777-2582. Phone support operation hours are from 7 am to 5 pm PST Monday through Friday.

Go to the Capital Vacations website to log in to your account and click the “Log in” button in the upper right corner of the page. Then choose one of the options listed: “Capital Vacations Club”, “Trading Places Legacy Members”, “SPM Resorts”, “Defender Resorts”, “Calypso Cay”, and “Grand Crowne Resort”.

The company is headquartered in Myrtle Beach. Capital Vacations address is 2024 Corporate Centre Dr STE 101 Myrtle Beach, SC 29577-7410. The company also has several regional offices in Lake Forest, Cape Cod, Branson and Orlando. To see the full list of office addresses, scroll down the page and click the “About Us” button. All information about Capital Vacations offices can be found in the “Corporate Locations”.

Capital Vacations can be contacted by phone or via email. If you need immediate assistance, call 844-777-2582. Capital Vacations customer support phone line is available Monday through Friday from 7 am to 5 pm PST. As an alternative to getting in touch with the company via phone or email, you can reach out to them via Facebook, LinkedIn and Instagram.

PissedConsumer Club

Contact Information

Capital Vacations Website:

Capital Vacations Help Center:

Corporate Office Address:

Capital Vacations, LLC
2024 Corporate Centre Drive
Myrtle Beach, South Carolina 29577
United States

How Customers Rate Capital Vacations Support?

4.8 / 5
Good

Based on 384 calls to Capital Vacations customer support through PissedConsumer.com and 4 survey responses.

Total Calls
384
Avg Call Duration
08:19
Issues Resolved
12%

Why Customers Call Capital Vacations?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 36%
  • Request for Information 23%
  • Payments and Charges 9%
  • Activation/ Cancellation 8%
  • Account 7%
  • Product/ Service 5%
  • Refund 4%
  • Shipping and Delivery 2%
  • Return/ Replace 2%
  • Cards 2%
  • Staff 1%
  • Employment 1%
  • Website/ Application <1%

Customer Inquiries & Issues

36%
  • "Book reservation"
  • "Vacations"
  • "Book a trip"

Request for Information

23%
  • "Reservation confirmation"
  • "Waiting for a response on money that you owe us??"
  • "Question about vacation"

Payments and Charges

9%
  • "Billing"
  • "Statement invoice received this weekend"
  • "Billing dispute"

Activation/ Cancellation

8%
  • "Cancel"
  • "To cancel a vacation"
  • "Cancel a trip"

Account

7%
  • "To verify my vaction"
  • "I don't know my log in ID"
  • "Membership"

Product/ Service

5%
  • "Make a reservation"
  • "Complaint"
  • "Booking problem"

Refund

4%
  • "Refund"
  • "Refunds"
  • "Refund on tour"

Shipping and Delivery

2%
  • "I haven't gotten anything about my up-and-coming trip my basically ETA"
  • "Did not get a confirmation email"
  • "I did not get my annual assessment letter I have a new address"

Return/ Replace

2%
  • "Change reservations"
  • "Returns"
  • "Change name"

Cards

2%
  • "Update card"
  • "Credit card doesn't work"
  • "New credit card for autopay"

Staff

1%
  • "Worst customer service I've ever experienced in my entire life"
  • "Urgent. Manager fraudently canceled my reservation and I need it back"
  • "I need to speak to a manager"

Employment

1%
  • "W-2 form"
  • "Need payoff balance want to pay off today"
  • "W-2s"

Website/ Application

<1%
  • "Book accommodation which shows on website until I login"

Compare Capital Vacations Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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