Capital Vacations Reviews

Sales pitch not all true and extremely high pressure. Very difficult to get in touch (emails or phone) for questions and/or help.

Have received misinformation a number of times. Had a horrific experience at my last timeshare booking at Hollywood Towers, Fla. Complained to Jordan Lance and other reps but never heard back regarding the complaint of the unfriendly front desk, dirty furniture, dirty dishes, broken utensils, and difficult access to clean pool towels for the day. Worst of all, we had a Murphy bed to sleep on.

This was not mentioned in the room description, and my husband and I have very bad back ailments. This Murphy bed came out from between the arms of a couch. Therefore, it was extremely difficult to get in and out of the bed as well. We should absolutely be compensated for this, especially after the monthly dues we pay.

Oh, and the exorbitant amount of money to become a member in the first place! Also, got the pitch about go-weeks to use through Koala to pay for the dues. However, it seemed no one knew or knew very little about them. Then I tried to work with Koala, and it was the same thing with little to no guidance.

This business is an absolute disgrace. Members need to come together and make their complaints!

Not just to Capital Vacations Club but to politicians and the Better Business Bureau! I would call this a sham or even a scam!

PissedConsumer.com Team,
My name is William Berry, and Im reaching out regarding an ongoing issue with the timeshare ownership my wife, Pamela Berry, and I have with Capital Vacations.
Like many families, we originally purchased our timeshare with the hope of creating special memories together. During the sales process, we were told that certain upgrades were necessary for our membership to function properly and for our adult children to be able to check in and enjoy the property on their own.

Trusting those assurances, we agreed to additional purchases and upgrades. Unfortunately, the benefits we were promised never truly came to fruition.
As the years have passed, what once in felt like an investment in family time has slowly turned into a growing financial burden. Our maintenance fees have continued to climb year after year. Most recently, they increased again and are now over $900 per monthabout $200 more per month than before.

For retirees trying to plan responsibly for the future, that kind of increase is incredibly difficult to absorb.
Our circumstances have also changed. We are getting older and facing health challenges that make future travel far less certain than it once was. Instead of looking forward to trips, we now find ourselves worrying about how to keep up with costs that no longer make sense for our lives.
In an effort to do the responsible thing, we reached out to Capital Vacations about their Graceful Exit program so we could respectfully close this chapter and move forward. However, we were told that exiting would require us to pay $9,181.37 in fees.

Simply put, that amount is beyond what we can reasonably afford.
When we explained our situation and asked if there was any flexibility given our circumstances, we were told the fees could not be waived or reduced. The only suggestion offered was to continue paying the rising maintenance fees for the remainder of the year and revisit the issue laterwith no guarantee that future fees would actually be waived.
Capital Vacations is a billion-dollar organization. For them, this may be just another account number in a system.

For us, it represents years of savings, stress, and uncertainty during what are supposed to be our golden years.
We never expected that something we purchased to bring our family closer together would become a financial obligation that feels impossible to step away from.
We are sharing our story here not only to seek a fair resolution, but also to help other consumers understand the realities we have faced. More importantly, we hope Capital Vacations will reconsider their position and show compassion toward long-time owners who are simply asking for a reasonable path forward.
Sincerely,
William Berry
Pamela Berry

The units were clean so I thought.

I immediate noticed the monitor size TV in the bedroom. The name of the resort is Golf and Racket club.

The only truth is that it is a RACKET. No Golfing in the area. The area appears to be an old set of town houses. The units are extremely old.

The unit do not have safes. I woke up and saw a man fishing in the small pond. He caught a small fish and was thrilled.I went to the Capital Vacation meeting. Oh and told them about the lack of accommodation in the unit .

This is when they told me BUY a NEW UNIT and we will move you. Otherwise there is nothing we can do for you. We have been owners since 1982. They Just treat the owner like trash.

Thats the bottom line. Live and regret

I wish I had read these reviews before wasting two hours of my vacation on what was, without question, the worst customer experience of my life.

Ironically, we were there because I convinced my husband to give this company a second chance. Last year, we were interested in buying, but after calling twice and never receiving a callback, we decided to walk away.

That should have been our answer.

From the moment we sat down, the experience felt hostile rather than welcoming. The salesperson spent most of the presentation talking in circles with explanations that made little sense. When I tried to speak, he actually motioned with his hand for me to stop talking. Imagine treating a potential customer that way.

I have attended countless business meetings and sales presentations throughout my career, and I have never experienced anything so blatantly disrespectful.

Thinking it couldnt get worse, another employee came in under the pretense of conducting a survey. Instead, he launched into another aggressive sales pitch. When my husband politely said we were ready to leave, the employee replied that my husband was nobody to tell him when he should stop talking.

My husband remained calm and respectful. The staff did not.

Moments later, another man stormed out of an office, shouted at us, and ordered the front desk to hand us our gifts and get us out.

This wasnt poor customer service.

It was arrogance, disrespect, and intimidation disguised as a sales process.

If this is how they treat people before earning their business, I would seriously question how they treat customers after they have signed a contract. We walked away absolutely certain of one thing: we will never return, and we would never recommend this experience to anyone.

We are submitting this complaint after months of confusion, unanswered questions, and growing frustration regarding our ownership situation.

During a sales presentation, we were clearly led to believe that our Grand Crowne ownership would be traded in for Capital Vacations points. Based on what we were told, we understood that the Grand Crowne ownership would no longer be our responsibility.

Unfortunately, we later discovered that we were still listed as owners and were still responsible for the associated maintenance fees.

Last year, a representative even acknowledged that we should not still have that ownership. Then in June, we received a relinquishment letter that required a fee to close the account. Wanting to resolve the matter responsibly, we paid that fee on July 9, 2025. Since making that payment, we have not received any confirmation that the account has been officially closed, leaving us in a state of uncertainty.

At the same time, our personal circumstances have changed in ways we never expected.

My spouse has suffered three mini-strokes, and our ability to travel or use the timeshare has become impossible. What was once meant to be a way to create memories together has now become a constant source of stress during an already difficult time.

We have made every effort to resolve this through the proper channels. We contacted Capital Management on August 12, 2025, and later submitted a rebuttal after Customer Relations denied our request on September 8, 2025.

Despite being current on all financial obligations and doing everything asked of us, our requests for clarity about the exit program and for contact information for a supervisor have gone unanswered.

We simply want confirmation that the relinquishment we paid for has been processed and that this account is officially closed. After everything we have been through medically and financially, we are just asking for compassion, transparency, and closure.

At this point, our trust in Capital Vacations has been deeply shaken, but we still hope this situation can be resolved fairly and with the dignity every owner deserves.

High pressure sales effort that lasted 3 hours (after being told less than 2 hours). Three different salespeople and then a fourth guy at the end conducting a survey, but really a last-ditch effort.

He was the only rude person I encountered. Huge 'discount' only available today. Double the price tomorrow. Huge red flag.

(Why would selling it the next day at the 'discount' price be a problem? Of course, the discount price was the actual price. The higher number was made up to pretend there's a discount.) Whole presentation is choreographed. Was offered a $100 Visa card and 'free' 7-night vacation at any of their resorts.

They do not fulfill the vacation. An apparent third party and travel agency does. $100 when you register is refundable only if you don't go. $40/nt resort fee, but not clear if it applies to all places.

Neither was mentioned.

Virtually every timeshare company does this same type of presentation—except Disney. I will say their resort in *** was very nice and a good value for the cost.

If you are considering Capital Vacations, RUN. They dont just have poor business practices; they have a calculated, predatory system designed to trap seniors and bleed them dry.
On December 14, 2024, my wife and I were pressured into a contract we didn't want. We knew immediately it was a mistake and did exactly what the law requires: we called to cancel within the legal rescission period.
That is when the "Stonewall Scheme" began.
Between December 20th and 21st, we spoke to Laura Teagarden and Brooke Morgan. Both promised to "talk to their supervisor" and get back to us. They never did. It was a deliberate act of obstruction to run out the clock on our legal rights. By the time we reached Daniel Evinger in Januarywho actually admitted our first call was on timethe company suddenly claimed our formal cancellation letters were "missing" from our file.
The "professionalism" since then has been a nightmare. Paul Houser actually had the audacity to suggest we "buy more" to fix the problem! Their so-called "Graceful Exit" is a ransom note: they demand we pay off the entire $30,000+ loan, plus maintenance fees, plus an additional TWO YEARS of fees just to leave. They are demanding 110% payment for a product we legally canceled and never used!
The consequences have been catastrophic. Because Capital Vacations refused to honor our legal rescission and trashed our credit, my wife and I have been denied critical financing for our family business. Our company is now facing total bankruptcy. They are intentionally destroying our livelihood and our health for a "needless upcharge" sold under false pretenses. They are manipulative, unethical, and operate in total bad faith. We are demanding an immediate cancellation and a full refund.
DO NOT TRUST BOLD PROMISES FROM: {{Redacted}}. https://capitalvacations.com/
Capital Vacations LLC...avoid purchasing with them at all costs!!!

We are posting this here because Capital Vacations has completely cut off communication and is giving us zero response to our formal disputes. We are demanding the immediate termination of member number 105**** and contract 125**** due to blatant misrepresentations made during their high-pressure presentation.

They looked us in the face and told us this wasn't a timeshare, but an 'investment' for our children and a 'vacation club.' That was a flat-out lie. They also promised there would be no hard credit check—another lie, as we found the hit on our credit report immediately. To make matters worse, they told us we could pay the balance off like cash within 30 days, yet they locked us out of the system until that 30-day window had already passed. Since returning home from Florida, we have been met with a wall of silence.

We've called the main office repeatedly, and not a single person has had the professional courtesy to return a call. When we finally cornered someone, they had the audacity to say we had to pay the full balance just to cancel a 'policy' that was never disclosed when we signed. Between the hidden resort costs, parking fees, and the fact that we haven't been able to use this even once, this has been a financial nightmare for our family. We feel completely defrauded.

If you are reading this and thinking about attending a presentation: STAY AWAY. They will tell you anything to get a signature and then disappear the moment you need help.

Capital Vacations, we are done waiting for a 'callback' that never comes. We want a resolution and we want out of this fraudulent contract.