Capital Vacations

I am a disabled veteran who suffers from Post-Traumatic Stress Disorder (PTSD) and was coerced into purchasing this timeshare. My experience with Capital Vacations is one of predatory sales tactics, financial extortion, and gross negligence regarding property standards.
The timeshare was purchased under extreme duress.

The sales environment was a high-pressure ordeal, which, with my PTSD, left me feeling desperate to escape the room.
I have spent over two and a half years attempting to resolve this mess with Capital Vacations representatives. In one conversation with a representative named Danielle G., I explicitly stated that I signed the contract under medical duress due to the extreme pressure, explaining that as a combat veteran with PTSD, I felt compelled to sign to prevent myself from injuring myself or someone else. Her callous response of asking why I would do that demonstrated a profound lack of empathy and a complete disregard for me and my situation.
Capital Vacations has also failed its most basic duty to provide safe accommodations: During one stay, we discovered a significant amount of black mold behind the bed and traveling up the wall in our room. When we reported this serious health hazard, the staff offered no alternative accommodations and we had to clean the hazardous mold ourselves just to make the room safe enough to stay in.

This negligence is unacceptable.
Despite the initial purchase price being approximately $22,000, and after years of frustration and having endured unsafe conditions, Capital Vacations had the audacity to offer a "settlement" of approximately $30,000 just to be released from this contract.

This attempt to charge a disabled veteran more than the original purchase price, adding on a massive amount of unverified fees and charges, is nothing short of financial extortion and highlights the company's predatory and greedy nature.
Capital Vacations used deceptive lies to secure a sale under duress, has failed to provide safe accommodations, and now demands a massive payment to end this financial nightmare. My advice is to stay far away from this company and timeshares!

We have had a terrible experience with Capital Vacations and cannot recommend this company to anyone. When my wife and I initially attended their presentation in December 2021, we were subjected to 5 hours of relentless pressure.

Despite saying 'no' multiple times, we were passed between four different salespeople, each promising 'better deals,' 'extra points,' and exclusive perks like tickets to shows. I have a traumatic brain injury and PTSD from my time in Vietnam, which makes it difficult for me to process lengthy conversations, and the experience left both my wife and me completely exhausted. We finally gave in and purchased the smallest package. Arranging travel was complicated, and the destination options were far more limited than what we were told.

When we finally traveled to Myrtle Beach in April 2022, we were appalled by the condition of the accommodations. The property was poorly maintained, lacked cleanliness, and offered none of the advertised amenities we were looking forward to. On top of that, when we thought we were attending a meeting to learn how to make better use of the program, it turned into yet another aggressive sales pitch. Despite repeatedly asking to leave, we were pressured to upgrade and not allowed to exit for hours.

My wife is now unable to travel, leaving us unable to use the membership. I am a 100% disabled veteran with memory challenges, and we've explained our situation to Capital Vacations multiple times, asking them to cancel the membership. Despite our circumstances, they outright refuse to work with us and continue to trap us in this contract. We even contacted the Missouri Attorney General, but Capital Vacations denied all accountability.

This company is untrustworthy! They prey on vulnerable people with high-pressure tactics and make promises they have no intention of keeping.

Their refusal to address or accommodate our situation is deeply unethical. I strongly urge you to avoid them at all costs.

As a new Capital Vacations timeshare owner, I attended a 'free' owner orientation, only to discover later that I had been blatantly lied to during my initial purchase. I was told that the only way to 'fix' the issues with my original purchase was to increase the number of points I owned to achieve permanent gold status.

When I asked why I wasn't truthfully informed about what I was buying in the first place, their response was infuriating. The representative apologized for the lack of transparency but had the audacity to call this a 'new opportunity' to correct what I had been misled into purchasing. I told him to call it what it really was: a setup. They lied to me blatantly and repeatedly.

This is not an opportunity; it's a trap. Do not even think about attending one of their so-called 'free' meetings. You won't leave until they've found a way to dig into your wallet. Lies, lies, and more lies!

Save yourself the headache and avoid Capital Vacations at all costs.

EDIT: The location I bought into Capital was in Branson Missouri, but this was the only one listed here on this site.

DO NOT BUY INTO THIS COMPANY ANYWHERE THOUGH! THEY LIE AT EVERY SITE THEY SELL THIS TRAP!

It was false advertisement on how much are vacation was going to cost they could have been more upfront with the charges the place that we staying in was just mediocre they could check the place out a little bit better before I put this up there it was supposed to be too bad but it wound up being one good bed and a sorry pull out from a couch bed the mattress was so thin on it you can see the springs I wound up having to sleep on the couch the bathroom wasn't that clean and the kitchen was really weird cuz you couldn't even open the dishwasher cuz it was hitting the cook stove I would not recommend this place to anybody to go to the TV the picture was very fuzzy

Ive owned timeshares in Hawaii for over 30 years, using a weeks based system. Never had any problems booking the time, or getting nice accommodations.

I booked an owners update when making my annual reservations with Capital which had taken over the management of the resort.

Went to the meeting and they told me they were converting older owners like myself to points.

They told me due to the location and the length of time Id owned, I was a platinum member.

They told me Id have my own personal concierge, my maintenance fees would be frozen, and I could use my points to pay the fees because I had so many.

Not a word of that was true.

Lie #1:The personal concierge wasnt available when I needed his helpthe person who answered the phone acted as though shed never heard of him. I had to call the person who processed the contract, and she told me hed broken something and would be out for months. She told me to call the regular customer service line.

Lie #2: I wanted to use my points to pay my maintenance fees. I was told I could only use them to pay a small portion of those fees, and to do that I needed to turn over half my points.

I woukd have to pay the rest. Nobody told me that, even when I asked them to explain it in the presentation. I was specifically told I wouldnt have to pay them.

Lie #3: I was told my fees wouldnt go up. I got a notice at the end of the year that they would go up.

Annoyance factor: I had a trip coming up, and called to reserve a car with my points about two weeks before I was going to leave.

I was told I needed to reserve 20 days ahead of time to use the points.

There was nothing in the material that said this. Who reserves a car almost a month ahead?

We have owned Shell Vacations and Wyndham for 30 years and have had wonderful customer service.

We bought a sample package for 2,000 dollars to try out Stormy point in Branson Missouri. The models were beautiful, but the actual units are run down.

When we arrived at our cottage the door was open.

Come to find out the keys didn't work because the box was broken. They acted like it was no big deal and told us security would let us in .

They should have moved us to a unit that worked! The resort was pretty empty this time of year, so that shouldn't have been a problem.

They don't really care about you.

We wasted 2,000 dollars and would never purchase their time share. They are making us do a 2 hour presentation and we will let them know how unh,appy we are.

Buy Wyndham, they know how to treat their owners.

They even provided us with a new mattress when I told them ours was too squishy! That's good customer service!

I was excited to hear more about the points system that Capital Vacations offered instead of the fixed weeks. I was sold on the options of 300K points per year plus unlimited weeks that I can resell back to Capital Vacations at a lucrative rate of $2400 per week and use points for international travel.

This especially was too good to be true but was a critical misrepresentation that factored into my decision to purchase. After accessing their membership system, I found out that I would need 150K points to exchange for only a 3-night stay in Hawaii and 78K points for a 1-bedroom for 3 nights in Orlando. I now realized that these points' value does not equate.

I found this out within days, but Capital Vacations would not rescind the contract as I was outside of the 10 days they have on the contract. I have not consumed any of their services or points, but they refused to void/cancel the same when they used so many deceptions and unfair practices to get me to buy.

We have owned with Shell Vactions and Wyndam and have never experienced such bad customer service. We purchased a sample package last year to stay at stormy point in Branson.

The models were great, but the units you stay in are run down. Our front door was open when we arrived so figured something was wrong already.
Luckily we tried our keys before going out in the evening. 2 sets of keys later and the door doesn't work.
They told us security would let us in when we get home! Really!
They should have moved us to a unit that is functional!

We would never buy from such a poor company and will pass this info on. Waste of money as far as we are concerned.
Wybdam takes MUCH better care of their owners.

I made a reservation for a timeshare viewing appointment for a stay last week in Branson, but two days before the vacation, my 13-year-old dog was obviously dying. I loved him as a part of my family, and I could not leave him to die with a caregiver!

Sadly, I had to make arrangements for his euthanization on Monday, so I called to cancel less than 72 hours before the appointment on the following Tuesday. No refund. I had to pay $140.00 for the 'no-show fee,' $125.00 for the 'white glove service' (B.S.), and the original deposit of $99.00. It sucks to get nothing for such a price.

I called to complain today and I detected ZERO compassion or empathy. Both agents I've spoken with so far about the cancellation were cold and uninterested. There was no offer to contact a manager or customer relations agent to try to accommodate me due to the situation. Instead, I got backtalk from Grant, the agent.

He said, 'You agreed that if you canceled less than 72 hrs that you would pay the no-show fee. You already paid it! Why did you pay it?' Meanwhile, I keep getting calls from them to re-schedule, and I've had enough of it! From now on, I will give EACH salesperson from Capital Vacation who calls daily a gigantic piece of my mind and a lesson about good customer service/public relations.

I will shame them for supporting a BAD employer with poor ethics. I got NOTHING but 50+ aggravating robo-calls to schedule again and to get me to buy the white glove bit for $125.00. Anyway, I'll be chewing out everyone who calls until my invite expires in October. I told him I didn't care about the trip anymore and to cancel it.

I'll never do business with them! After all this, I read the reviews of the property and it looked like a shoddy hotel, for sure.

Bad business! What a mistake I made!