Capital Vacations
Reviews and Complaints

We booked a vacation through Capital Vacations expecting what was clearly advertised as a two-bedroom suite, suitable for hosting family and enjoying a comfortable stay. What we received upon arrival was nothing short of a bait-and-switch a small, outdated single-room unit with a Murphy bed blocked by a couch and decor straight out of the 1980s.

We flew in from out of town, expecting a restful holiday.

Instead, we were appalled by the condition of the accommodations, which were completely misrepresented. It was uninhabitable and unacceptable, so we were forced to spend thousands of dollars on a last-minute hotel, rental car, and lost vacation time. We never even stayed at the Capital Vacations property.

To make matters worse, when we called Capital Vacations' customer service, the representative initially refused to escalate the matter. We were told that because our $299 booking was outside the 30-day window (we booked on December 21), we were not eligible for a refund even though we only discovered the misrepresentation upon arrival.

We were also offered a gift card instead of a refund, which was not acceptable, considering we paid in cash and incurred additional expenses due to their false advertising.

Despite never attending a presentation, we were told we had to complete a tour to even be eligible for certain refunds again, a completely irrelevant requirement for a product that was not delivered as advertised.

We were ultimately refunded only $132, and are still owed $299, plus damages related to our alternative lodging. Our total out-of-pocket loss is nearly $4,000, and Capital Vacations has done nothing to make us whole.

Bottom line:

Capital Vacations misled us, cost us thousands of dollars, and failed to take responsibility.

This experience was infuriating, disappointing, and financially draining. Avoid at all costs.

We are currently pursuing this matter through formal complaint channels, including the Better Business Bureau, Attorney General, and FTC.

I am here at Villas of Sedona. Very nice facility; just a few complaints but I am not addressing that in this email.

We attended an owners meeting today at Capitals request. Everyone is nice until we say we do not want to upgrade our silver membership to gold then its like we are dismissed. I dont appreciate being treated poorly when I say no. We were told we got a $100 Amex gift card for attending the meeting.

When we left the receptionist said she had no gift for us? Until we mentioned Robert said we were to get one then she checked and said oh yes I see Robert put that in your file so they did give us the card. We were told in the other meetings that we had unlimited goal weeks; today Denette (sic) said oh no you only have 5 weeks. When I get home I am gonna check my paperwork because I know in the past we were told we really werent entitled to unlimited go weeks but we got them because they gave them to us when we signed up in Branson.

Why is there always a different story every time we attend an owners meeting?

I want to believe Capital is a good company but each time its a different story and when we say we want to stay where we are they stop talking to us and drop us like a hot potato. I guess I can post my angry feelings on social media and see if anyone else has been treated like we have when you say no.

Everyone was extremely helpful and courteous during my call. Upon assisting me us when the push to sell began.

I did it because the agent that helped me was wonderful although I had no plans to commit or buy anything. The young lady selling the timeshare explained the cost of $299 the $200 refund upon registering when used. No mention of added tax or the $30/night at resort.

I did end up purchasing and spent $329 for 2 vacations which was frankly a great deal. My advise is the full scope of transaction should be spelled out from the start and not left to the final approved as when a surprise added gist is mentioned the trust w the deal is questioned.

Just don't! This company is the worst!

First of all, they lured us in with offers of a voucher for a steakhouse, for just a few minutes of our time to attend a presentation. We accepted the invitation, but instead of simply a presentation, it was an intense sales pitch, practically holding us hostage until we consented to purchase a timeshare. We repeatedly declined because we were not interested, but they weren't taking no for an answer. Now we are stuck with a timeshare that we cannot get released from.

The maintenance fees are ridiculous, and it is far from being an economical or affordable way to travel. You have to jump through their hoops if you are even lucky enough to find accommodations where you want to go! We have tried every way to get out of this, but they refuse to work with us. We can't get a hold of anyone when they call and leave messages.

It is all just ridiculous! Save yourself a lot of money and heartache and never get near this company!

I deeply regret my experience with Capital Vacations. For over a year, Ive tried to address my dissatisfaction with my timeshare, but they refuse to consider my situation or allow me to surrender it.

I was misled into attending what I thought was a training session, only to face hours of high-pressure sales tactics and confusing information. Despite saying no multiple times, they kept pushing.

The costs are far beyond my means, and the offerings dont align with my needsmost destinations are just hotels with high prices, and the online portal is frustrating to use. I feel trapped and overwhelmed.

We paid $100 to Spinnaker to arrange a vacation. We were told that we would receive this payment back upon our meeting. Then, we had to make a booking with Monster, which cost us another $150. So, a refund of $250 was expected. We received a four-day-three-night stay at Capital Vacations at the Maritime Beach Club Resort in North Myrtle Beach. We were informed that we needed a credit card for our check-in at the hotel. Although I possess a credit card, it was misplaced during our trip to your resort from Mississippi. I tried calling the hotel and they confirmed that we didn't need a major credit card to stay with them. Comforted, we attempted to connect with Capital Vacations over the phone several times, even walking up to their office located in a strip mall in a building no larger than GameStop. However, none of the Capital Vacations staff responded, despite some walking past me and others merely glancing at me without speaking. I ultimately left without getting any help.

On the day of the meeting, we arrived early to question them again. The staff handed us a form to fill out. Although we didn't have a physical card, we did have a digital card. However, the attitude of the staff was highly unprofessional, short and rude. We weren't given any chance to explain. They quickly dismissed our questions and concerns, and referred us to another person, while continuously staring at us the whole time. This person told us we needed to reschedule to get our refund. Even though we were there and could prove we had a card, the staff made my wife extremely anxious to the point she had a panic attack. We left the meeting soon after calming her.

I promptly called both you and Monster to report the incident, and how poorly I was treated. I was then informed that there was nothing that could be done. I was told that the only way to get our refund was through Capital Vacations as they were the ones controlling it. Moreover, I was told by your staff that these trips are for the less fortunate! I tried calling the customer service desk at Capital Vacations, but my calls were forwarded to a voice mail. I detailed my experience and left my contact information. Regardless, I will not be engaging with these unprofessional companies again.